Support matters. You rely on us to provide a service to your users and customers. If we slip up, it won’t matter just to you but to your users and customers. So, we work hard to never slip up.
Rawstream has had 100% uptime since we launched in 2013, 6 years ago. Our products work in a wide array of environments: from small offices using workgroups, to Active Directory forests with thousands of users on Terminal Services, to a nation-wide hospitality franchise serving hundreds of thousands of guest WiFi users daily.
Even better than great support, is not needing support in the first place. We have engineered our products to practice what we call defensive programming: we don’t assume that our software will be deployed in a perfectly setup network that never changes. Admins are busy, fires need to be put out, stuff changes, and so our code needs to be resilient. The last thing you need is some software flaking out while merging two AD domains. Ours will keep on working.